Home   >   Customer Q&A

BeyonceProm.com Customer Q&A

By  Irene Zucker,   posted Jul 17, 2017
Hi, What material is this dress made of and how long would it take to receive it if I order it this week?
By  Customer Service Center,   posted Jul 17, 2017
Hi,thank you for your inquiry. It is made of hard net lace.
we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Natasha,   posted Mar 25, 2017
Does this style come in Black n diamonds?
By  Customer Service Center,   posted Mar 25, 2017
Hi,thank you for your inquiry. No, it is silver. Enjoy your shopping here.
By  Tere Barreiro,   posted Mar 3, 2017
Is the mesh area (including the back) solid opaque or see-through transparent?
By  Customer Service Center,   posted Mar 7, 2017
Hi,thank you for your inquiry. It is transparent. Enjoy your shopping here.
By  mary wilkins,   posted Feb 2, 2017
what do you mean by custom made will I still pay the same price
By  Customer Service Center,   posted Feb 3, 2017
Hi,thank you for your inquiry. I mean if you need to custom size, you need to pay extra fee.
Non-Plus size custom fee: US$ 29.99  US$ 19.99
Plus size custom fee: US$ 39.98 Enjoy your shopping here.
By  mary wilkins,   posted Jan 29, 2017
and I also have to get my measurement my height is 5'2 and I have a big breast I will know about the end of april or the first week of may because my wedding date is may 13th on a saturday
By  Customer Service Center,   posted Feb 1, 2017
Hi,thank you for your inquiry. We suggest you place a custom order, and we will make the dress according to your requirements. And we will make you get the dress in time. Enjoy your shopping here.
By  Melanie,   posted Jan 15, 2017
We really like this dress but the colour is listed as Aqua and looks like a very different colour than the Aqua listed on the colour chart. Which colour will it end up looking like?? I believe it can be ordered in any colour, right?
By  Customer Service Center,   posted Jan 22, 2017
Hi,thank you for your inquiry. Yes, the dress can be ordered in any color. And the color in the description of the dress is not right, if you like the color same as picture, please choose same as picture, then we will make the dress according to your requirements. Enjoy your shopping here.
By  Tamika Howard,   posted Jan 11, 2017
How can I on train color swatches in Jade Turquoise and teal.
By  Customer Service Center,   posted Jan 22, 2017
Hi,thank you for your inquiry. The fabric stores have all closed because of Chinese Spring Festival Holiday. You can order the swatches after our holiday on February 6th. Enjoy your shopping here.
By  Latoya Williams,   posted Dec 29, 2016
I'm in a wedding in August...And I wanted to no if I order this dress is it goin to made just like it in on the picture...And it say siZe and custom made and I want it custom made just like the picture...I need it black and wanted to no was it very sparkle cause it just what I need . We're y'all located.
By  Customer Service Center,   posted Dec 29, 2016
Hi,thank you for your inquiry. Dear, don't worry, all the gowns are made and designed by ourselves, so the dress will be exactly same as picture.
Please refer to our standard size chart, if there is no your size, please ask a professional tailor to measure you.
Enjoy your shopping here.
By  Michelle Day,   posted Jul 19, 2016
Can you tell me what the material for this dress is?
By  Customer Service Center,   posted Jul 19, 2016
Hi,thank you for your inquiry. Thanks for your interest in our dresses.
The material for this dress #BP1331 is chiffon. Enjoy your shopping here.
By  Kyla,   posted Jul 12, 2016
Do you have a store that we can try this on at? I live in New Jersey. Zip code: 07008
By  Customer Service Center,   posted Jul 12, 2016
Hi,thank you for your inquiry. Thanks so much for your interest.
We have our own factory working on making high quality dresses and just sell online.
So we have no dress store in your local place.
If you like our dress,you can order it online,we will make it perfect for you.
Please refer to here to learn how to place an order on our website,
http://www.beyonceprom.com/
If you are worrying about anything about it,please feel free to contact us any time.
We are pleased to offer you any help you need.
Enjoy your shopping here.
« Previous12345678...1112Next »